Terms of service

Last Updated: 01 May 2026

1. Company Details

Atelier Belluno is a fashion retailer (Holly Goods) incorporated under Dutch law with registration number 99252953 and registered office at Keurenplein 4, Amsterdam, Noord-Holland, 1069 CD, Netherlands. We serve customers worldwide.

For any questions, concerns, or assistance, you may contact us at:

Please note: All orders are dispatched from, and returns are processed at, our warehouse in China (see Section 6).

2. Products and Descriptions

We take all reasonable steps to ensure that the descriptions, images, and specifications of products listed on our website are accurate, truthful, and up to date. All textile products are labelled in accordance with the Textile Products (Labelling and Fibre Composition) Regulations 2012, and our supply chain is subject to ongoing quality controls. All product images are representative of the actual items sold. Descriptions accurately reflect the size, colour, composition, and function of the goods. Any product described as being made of a specific material is correctly labelled in accordance with applicable NL legislation.

3. Pricing and Payment

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

4. Shipping and Delivery

We aim to dispatch all orders within 1 to 3 business days of confirmation. Delivery timeframes may vary depending on your shipping location and selected service at checkout.

Shipping costs are clearly displayed at checkout. In the event of a return, customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect, in which case Atelier Belluno will cover all return shipping costs, provided the return is initiated in accordance with our return process (see Section 6).

5. Cancellations

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers located in the United Kingdom or European Union have the legal right to cancel their order within 7 days of receiving the goods, without providing a reason.

To exercise your right of cancellation, please notify us by email at info@atelierbelluno.com within this period. For faulty, damaged, or incorrect items, you will receive a prepaid return label. For all other returns, you will receive instructions for arranging return postage at your cost. A full refund will be issued once the goods are returned in acceptable condition (see Section 6).

You will also receive a cancellation notice for every order as required by applicable law.

6. Returns and Refunds

At Atelier Belluno, we offer a 30-day return policy that goes beyond the legal minimum. Customers may return items within 30 days of receipt for a full refund, subject to the conditions below.

Return Eligibility:

  • Items must be unused, unwashed, and in their original condition (unless faulty or damaged upon arrival);
  • Returned with original packaging, where possible.

Return Procedure:

  1. Contact us at info@atelierbelluno.com within 30 days of delivery.
  2. Include your order number and a brief explanation for the return.
  3. For faulty, damaged, or incorrect items, we’ll provide a prepaid return label. For all other returns, we’ll provide clear instructions for arranging return postage at your cost.

Return Shipping Costs:

Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of return postage. There are no deductions, restocking fees, or hidden charges for returnable items.

Return Address:

Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
City: Ningbo
Postal Code: 315100
Province: Zhejiang
Country: China

Non-Returnable Items:

None. All items sold by Atelier Belluno are eligible for return and refund, provided they are returned in accordance with the conditions set out in this policy. This includes personal care products, gift cards, and sale items, in line with NL consumer protection law.

Items returned damaged, used, or outside the return window may be refused or subject to a partial refund.

Refund Process:

Once the returned goods are received and inspected, we will confirm receipt by email and issue a full refund within 3–5 business days. Refunds will be credited to the original payment method. Please note that banks or card issuers may require additional time to process the transaction.

7. Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or not as described, you are entitled to a full refund or replacement in accordance with the Consumer Rights Act 2015.

Please contact us as soon as possible at info@atelierbelluno.com, ideally within 7 days of delivery. We will provide instructions and ensure that all associated costs (including return shipping) are covered by Atelier Belluno.

8. Legal Compliance

Atelier Belluno complies with all applicable NL consumer protection laws, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Textile Products (Labelling and Fibre Composition) Regulations 2012.

Nothing in these Terms shall affect your statutory rights.

9. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential loss arising from the use of, or reliance on, our website or products, except where such liability cannot be excluded under applicable law.

10. Governing Law and Jurisdiction

These Terms and any contract formed under them shall be governed by the laws of The Netherlands. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of The Netherlands.

11. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated versions will be published on our website. Customers are encouraged to review this page periodically to ensure familiarity with the current version.

12. Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To:
Atelier Belluno
Email: info@atelierbelluno.com

I hereby give notice that I cancel my contract of sale of the following goods:

  • Product(s): __________________________________________
  • Order Number: ______________________________________
  • Ordered on: _____ / _____ / 20____
  • Received on: _____ / _____ / 20____

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is submitted on paper):

Date: _____ / _____ / 20____